Free delivery over ฿1,500Same-day in Bangkok before 14:00Same-day in BangkokFresh-guarantee or replaced free
Help

Questions, and how to reach a person

The things people ask most, answered properly. If yours is not here, the form below reaches a human, not a queue.

LINE

@giftsofthailand
Fastest route. Typically answered within ten minutes, 09:00–19:00 ICT, seven days a week.

Email

[email protected]
Best for anything with photos or order detail. Answered the same working day.

Phone

+66 2 000 0000
09:00–19:00 ICT daily. Thai and English. Useful for same-day delivery changes.
Frequently asked

Everything people ask before ordering

How fast will my order arrive?

Bangkok and greater metro orders placed before 14:00 ICT are delivered the same day or next morning. Other provinces arrive in 1–2 working days by cold-chain courier. Fresh produce only ships Monday to Friday so nothing sits in a depot over the weekend.

Is the fruit really export grade?

Yes. We buy direct from orchards we visit, and every durian and avocado is graded, weighed and inspected on the morning it ships. Anything that would not pass an export inspection does not go in your box.

How do you ship durian so it arrives perfect?

Each fruit is netted, cushioned and sealed in an odour-barrier liner, then packed with gel coolant in an insulated carton. It travels chilled and arrives ready to ripen, not already over-ripe.

Can I send an order as a gift to someone else?

Absolutely — that is most of what we do. Enter the recipient at checkout, add a free handwritten gift note, and we hide the invoice. You get the tracking, they get the surprise.

What payment methods do you accept?

PromptPay QR, all major credit and debit cards, and Thai bank transfer. Payments are processed by our payment provider; card numbers never reach our servers.

Do you deliver outside Thailand?

Gift sets and cash bouquets, no — they are Thailand-only for now. Fresh produce cannot cross borders at all due to agricultural import rules. Join the list and we will tell you when that changes.

What if something arrives damaged?

Send us a photo within 24 hours of delivery and we replace or refund it in full. No return shipping, no argument. Details are in our Return and Refund Policy.

Can I customise a cash bouquet or hamper?

Yes. Tell us the amount, the note denominations and the colour scheme, or the items you want in a hamper, and we will build it. Message us before ordering for anything unusual.

Send a message

Ask us anything

Custom bouquet amounts, hamper contents, corporate orders, delivery to an awkward address — all fine. Tell us the delivery date and the recipient’s province and we can usually answer in one reply.