Return & Refund Policy

Last updated: 31 August 2026
Effective: 31 August 2026
This policy applies to giftsofthailand.com and is governed by the laws of the Kingdom of Thailand.

Short version: if it arrives wrong, send us a photo within 24 hours and we replace or refund it in full. You keep the item, you pay no return postage, and we do not argue about whether it is really that bad. The rest of this page is the detail.

1. What is always covered

Regardless of product type, you get a full replacement or refund if your order arrives:

• Damaged, crushed, leaking or split
• Spoiled, fermented, mouldy or warm to the touch
• Materially different from what was described or ordered
• Incomplete — an item missing from a set or hamper
• So late, through our fault or our courier’s, that a perishable item is no longer good

2. How to claim

1. Photograph the item and the packaging it came in, before discarding either. The packaging tells us whether it was a courier or a packing failure.
2. Email [email protected] or message LINE @giftsofthailand with your order number and the photos, within 24 hours of delivery.
3. We respond the same working day with a replacement date or a refund confirmation.

The 24-hour window exists because fruit deteriorates and we cannot tell after three days whether it arrived bad or was left on a balcony. It is not a loophole and we apply it with common sense — if you were away when it was delivered, tell us and we will work with you.

You do not need to return perishable goods. Please dispose of them.

3. Change of mind — fresh produce

Produce cannot be returned for change of mind once it has been cut and packed for you, because it cannot be restocked or resold. You may cancel free of charge up to 14:00 ICT on the dispatch day. After that, no.

4. Change of mind — cash bouquets and custom items

These are made to order. You may cancel free of charge before assembly begins, normally within two hours of payment clearing. After assembly:

• Before dispatch — we refund the face value of the banknotes in full and retain the ฿590 arrangement fee, because that work has been done.
• After dispatch — no change-of-mind refund, though the damage and mis-description cover in section 1 still applies in full.

5. Change of mind — gift sets and hampers

Unopened, unused gift sets in their original sealed packaging may be returned within 7 days of delivery for a refund of the item price. Return postage is yours unless the item was faulty. We cannot accept a set where the presentation box has been opened or a seal broken, for hygiene reasons.

6. Failed deliveries

Couriers attempt twice. If nobody is available at the address you supplied and both attempts fail, a perishable order cannot be recovered and cannot be refunded — the fruit has been in a van for two days and is disposed of. Non-perishable orders return to us and can be re-shipped once at your cost. Please make sure someone can receive the parcel.

7. Wrong address

We ship to the address exactly as entered. If it was entered incorrectly and the parcel is lost or undeliverable as a result, we cannot refund it. Contact us the moment you notice — before dispatch we correct it free.

8. Refund method and timing

Refunds go back to the original payment method. Once we confirm a refund:

• PromptPay and bank transfer — 1–3 working days
• Credit and debit cards — 5–10 working days, depending on your bank, not on us

Delivery charges are refunded in full where the fault was ours, and not refunded where you cancelled a non-faulty, already-dispatched order.

9. Replacements

If you would rather have the item than the money, we will re-send it on the next available dispatch day at no cost, including delivery. For seasonal produce this may mean waiting for supply, and we will tell you honestly how long.

10. Your statutory rights

Nothing here limits your rights under Thai consumer protection law. Where this policy is more generous than the law requires, this policy applies.

11. Questions

LINE @giftsofthailand · [email protected] · +66 2 000 0000, 09:00–19:00 ICT daily.