Shipping & Delivery

Last updated: 31 August 2026
Effective: 31 August 2026
This policy applies to giftsofthailand.com and is governed by the laws of the Kingdom of Thailand.

This page is the whole shipping policy, written out. If something here contradicts what a courier or a chat message told you, this page wins.

1. Where we deliver

We deliver to every province in Thailand. We do not currently ship outside Thailand. Fresh produce cannot legally cross most borders without phytosanitary certification we do not hold, and gift sets and cash bouquets are Thailand-only while we get international handling right. If you need something sent abroad, contact us before ordering rather than after — we will tell you honestly whether we can help.

2. Dispatch cut-off

Orders placed before 14:00 ICT (UTC+7) are prepared and dispatched the same working day. Orders after the cut-off go out the next working day.

Fresh produce ships Monday to Friday only. This is deliberate. A durian handed to a courier on a Saturday sits in a depot until Monday, and by then it is no longer something we would be willing to sell you. A produce order placed on Friday afternoon or over the weekend leaves on Monday morning.

Gift sets, hampers and cash bouquets ship seven days a week.

3. Delivery windows and cost

Transit times are working days and exclude the dispatch day itself. Thai public holidays are not working days for any courier we use.

4. How perishable orders are packed

Every produce order is assembled the same morning it ships, not pulled from a shelf.

• Odour barrier. Durian is netted, cushioned, and sealed inside a multi-layer odour-barrier liner before it goes anywhere near the outer carton. Couriers refuse unsealed durian, and your neighbours would too.
• Cold chain. Food-safe gel coolant, pre-frozen, sized to the transit time quoted for your province. Longer transit gets more coolant, not the same amount.
• Insulation. Expanded-liner cartons rated to hold below 15 °C for at least 36 hours in a 35 °C ambient.
• Immobilisation. Moulded pulp trays for avocados, fitted foam saddles for durian. Fruit that rolls in transit arrives bruised.

We ship produce firm, never ripe. Fruit that is perfect in our facility is past its best by the time it reaches you. Every produce box includes a card explaining what to look for and roughly how long yours needs at room temperature.

5. Cash bouquets and gift sets

Cash bouquets are built to order after payment clears and travel in a rigid transit box so the arrangement arrives the shape it left. They require a signature on delivery — we will not authorise a leave-safe drop for an order containing currency, and we cannot make an exception to this even at your request.

Gift sets ship in their own presentation box inside a plain outer carton. The outer carton carries no branding that gives away what is inside.

6. Gift orders

Enter the recipient’s address in the delivery fields at checkout and your own in the billing fields. Then:

• No invoice, receipt, packing slip or price of any kind travels with the parcel.
• Your gift note is written by hand on a cream card, in Thai or English. This is free.
• Tracking notifications go to you, not the recipient, unless you tell us otherwise in the order notes.
• If you want us to phone the recipient before delivering, add their number and say so in the order notes.

7. Tracking

A tracking number is emailed when the parcel is scanned by the courier, usually within an hour of dispatch. You can also check status at any time on our order tracking page using your order number and the email address on the order.

8. Failed and refused deliveries

Couriers attempt delivery twice. If both attempts fail:

• Non-perishable orders return to us. We will contact you and re-ship once, at your cost for the second delivery.
• Perishable orders cannot be re-shipped. Fruit that has been in a courier network for two failed attempts is no longer safe to sell or to give away, and it is disposed of. We cannot refund a perishable order that failed delivery because nobody was available at the address you gave us.

This is the single most common way a produce order goes wrong, so please make sure somebody can receive it. If your plans change after ordering, message us immediately — if the parcel has not yet been collected we can usually redirect or hold it.

9. Incorrect addresses

We ship to the address exactly as entered at checkout. Please check it. If you spot an error, contact us straight away: before dispatch we will correct it free, and after dispatch we will try to redirect but cannot promise the courier will agree, and any redirection fee is passed on at cost.

10. Damage, delay and what we do about it

If your order arrives damaged, spoiled or obviously mishandled, photograph it and send the photos to [email protected] within 24 hours of delivery. We replace or refund in full. You do not need to return anything and you do not pay return postage. The detail is in our Return and Refund Policy.

Where a courier delay is the cause and the goods are perishable, we treat that as our problem, not yours. We chose the courier.

11. Weather, holidays and events outside our control

Flooding, storms, road closures, Songkran and New Year congestion, and courier network failures all delay deliveries and none of them are things we can fix. We will tell you as soon as we know, and if a perishable order is going to miss its window we will cancel and refund it in full rather than send it and hope.

12. Questions

LINE @giftsofthailand · [email protected] · +66 2 000 0000, 09:00–19:00 ICT daily.